Returns & Refunds Policy

Effective Date: August 8, 2026

30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return undamaged products for a full refund within 30 calendar days from the date of purchase.

Return Conditions

To be eligible for a return, items must meet the following conditions:

Unused and undamaged – Products must be in their original, unused condition
Original packaging – Items must be returned in their original packaging with all accessories, manuals, and any free gifts included
Proof of purchase – Order number or receipt must be provided

If the items do not meet the above requirements, the return may be refused.

How to Initiate a Return

To start a return, please follow these steps:

Contact our customer service team at info@goivvea.it.com with your order number and the reason for your return
Our team will provide you with a free prepaid return shipping label and return instructions
Package the item securely in its original packaging
Affix the return label to the package and drop it off at the designated carrier location
Keep your return tracking number for your records

Please note: Do not include items from multiple orders in the same return package.

Return Shipping Costs

Return shipping is FREE for all eligible returns within the 30-day return window. We provide prepaid return shipping labels at no cost to you.

There is no restocking fee for returned items.

Refund Processing

Once we receive your returned item and verify it meets our return conditions, we will process your refund within 1–2 business days.

Refund Timeline

After we process your refund, please allow 7–10 business days for the refund to appear on your original payment method. The exact timing depends on your bank or payment processor.